Manage Your Availability

You can mange your user availability in account settings. Your user availability will be incorporated into any published lead router that has you listed in the distribution. 

All working hours are based off the account time zone which can be individually or by users with admin access permission. 

You can manage your availability in three ways:

• Your assignment status
  • This is typically a one-time quick on/off switch to stop/start receiving leads
• Your working hours
  • This is either set manually in your working hours or via the Google Calendar integration
• Your out of office dates
  • This is set manually in your working hours

To modify your assignment status:

• Navigate to Settings by clicking the gear icon in the main navigation
• Select the Assignment Status tab
• Toggle the Assignment Status
  • ON is marked blue
  • OFF is marked in grey

To modify your working hours:

• Navigate to Settings by clicking the gear icon in the main navigation
• Select the Working Hours tab
• Add hours by clicking "Add Hours"
• Select a start time and end time
• Click the checkmark
• Click Save

To modify your out of office dates:

• Navigate to Settings by clicking the gear icon in the main navigation
• Select the Working Hours tab
• Add out of office dates by clicking "Add Out of Office Dates"
• Select a start date and end date
• Click Save